Terms and Conditions
The "Conditions"
Please read these Conditions carefully before using the Naturally Med Ltd ("Naturally Med") web site.
By using the Naturally Med web site you agree to be bound by the following Conditions:
1. Your rights: These Conditions offer you additional protection and do not affect your statutory rights as a consumer. Naturally Med Ltd is a UK company, and so you are protected by UK consumer protection legislation.
2. Your account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
3. Availability: Unfortunately we cannot always guarantee availability of our products. In the unlikely event of a product you have ordered being out of stock we will contact you as soon as possible and either offer you a full refund, an alternative product or place your order (in full or in part) on hold until we can fulfil it. Should your order be placed on hold, we will inform you once it is ready for dispatch.
4. Confirmation of orders: When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
5. Payment and Dispatch: We accept all major debit and credit cards online or over the telephone. Orders will be dispatched once payment has been confirmed.
6. Breakages, losses and incorrect deliveries: In the event of your goods arriving damaged or being lost, or in the event of an incorrect delivery, you must notify us as soon as possible and (i) if your goods arrive damaged or are incorrect, within seven working days of their receipt or (ii), if lost, within 14 working days from the date of your order.
After having discussed return details with us please return the damaged goods to us and we will arrange for a replacement to be dispatched. Unless otherwise instructed by us please return the items using Royal Mail Standard Parcel service.
7. Returns, refunds and order cancellation: If you are unhappy with your order, you must notify us and return the goods unopened and undamaged within seven working days of receipt for a full refund for the goods. Returned parcels charges and original delivery charges are non-refundable. If your original order was eligible for free delivery but in returning the goods your order value falls into a delivery charge bracket, then original delivery charges will be applied or deducted from your refund. You must notify us of a parcel to be returned before returning it (by e-mail, writing or telephone). All refunds will be made within 30 days of receipt of the returned goods. Unless otherwise instructed by us please return the goods using Royal Mail Standard Parcel service.
8. Personalisation: Products which are personalised or engraved are made to order, for this reason these orders are non-cancellable and non-refundable. Personalisation will be done in High Tower Text, and in a font size appropriate to the size of the item, unless otherwise stated at the point of order.
9. Mistakes in bills, receipts or payments: Mistakes in bills, receipts or payments will be corrected as soon as possible and within 30 working days.
Mistakes in bills, receipts or payments will be corrected as soon as possible and within 30 working days.
10. Notifications: All notifications should be made either in writing, by telephone or by e-mail during business hours of 9.30am-6pm Monday-Friday.
10. VAT and Customs: Where applicable, VAT is included in the price shown.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
11. Liability: We will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the web site, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably forseeable to both you and us when you commenced using the web site or when a contract for the sale of goods by us to you was formed. We do not limit in any way liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
12. Events beyond our reasonable control: We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This Condition does not affect your statutory rights.
13. Termination and Cancellation: We reserve the right to terminate accounts, refuse order requests, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
14. Alteration of our service or amendments to these Conditions: We reserve the right to change, modify or remove information from this web site from time to time and to change or modify these Conditions at any time. Prices, product range and availability of goods are subject to change.
You will be subject to the Conditions in force at the time that you use the web site or that you order goods from us, unless any change to these Conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these Conditions are deemed invalid, void, or for any reason unenforceable, that Condition will be deemed severable and will not affect the validity and enforceability of any remaining Condition.
15. Governing law and jurisdiction: These Conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the United Kingdom.
16. Comments and Suggestions: If you have any comments or suggestions we'd like to hear from you. E-mail us at info@naturallymed.com or call us on 01425 474717.
Disclaimer
By using this site you accept that it is at your own risk. We have taken every effort to ensure that the information on this web site is correct, accurate and up to date. However, any responsibility for information that is incomplete, inaccurate, out of date or reasonably defined as personal opinion is limited to that which is set out in our Conditions.
Links from this web site are not under our control. We therefore will not be held responsible for their content, views or business practices.
Security
We ensure your payment details are secure. All online orders are encrypted using the Sage Pay security system. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
When an exceptionally large order or one of high value is placed we will contact you to ensure that the order is not fraudulent.